We make every effort to provide you with the finest care and the most convenient financial options. To accomplish this we work hand-in-hand with you to maximize your insurance reimbursement for covered procedures. A more detailed description of this process is outlined below. However, if you have any questions, please ask our staff. They are well informed, and desire to help you receive your benefits. They can be reached by phone at (276) 889-5141. If you have any questions or concerns regarding your initial visit, please call before you arrive.
There are many difference between dental and medical insurance. Mainly, dental insurance is not “insurance” but a set-dollar benefit based on approved services. Most dental plans only allow for benefits based on a “least expensive alternative treatment” approach; the goal is to provide only basic care for specific dental services.
These specific services are predetermined by your employer when they contract with the insurance company. This may mean that your three-way contract (you, your employer, and the insurance carrier) actually does not involve the treatment options you and your dentist may find best meet your needs.
Within your contract there will also be limitations on the maximum amount available to you each year, as well as limitations on the frequency for normal procedures. For example, many plans have a $1,000 per year benefit and reimburse for two cleanings per year. As plans vary widely and it is impossible for a dental office to manage an insurance plan for each patient, it is your responsibility to know the specifics of your plan so you can make informed choices.
Ferguson Family Dentistry accepts and files a variety of dental insurance and is a Participating Provider with Delta Dental Premier.
We understand how complex and difficult it is to work with dental insurance companies. That is why we provide assistance to you and are available to help explain dental plan issues to you. However, as levels of coverage and specifics vary plan to plan, we do ask that you be your own best advocate. We can help, but the responsibility and ownership of your plan is in your hands.
3-Step guide toward timely reimbursements:
Step 1: Sharing Information
The most important step is to ensure proper information is provided to your dentist and insurance company including following:
- Differentiate between your medical and dental card & coverage
- Provide dental billing address and phone number
- Provide the name and contact info for the primary insured person
- Provide correct identification numbers and birth-dates
- Provide other dental insurance (secondary insurance) before claims are submitted
Step 2: Understanding Payment and Reimbursement
Ferguson Dentistry is very efficient at processing claims; utilizing the latest technology via secure internet and sending your claims the same day of your appointment. When treatment is provided, payment is due from the patient at that time. Claims are processed after each appointment, including when treatment requires multiple visits. This assures you of timely insurance reimbursement after each procedure.
Step 3: When to Act
While we are able to assist you in most matters, there are times when a personal call from you to your insurance company or plan administrator will expedite their payment to you.
- If you enroll in COBRA
- If your claim goes to a dental consultant for review
- If your claim has been rejected more than once
- If additional information is required
- If you have two dental plans in your name
- If you acquire your spouse's plan
When any of the above cases occur we will generally need you to play a more active role to ensure you receive the maximum reimbursement from your plan.
At Ferguson Dentistry we are proud to be able to enhance the lives of our patients by providing personalized and high quality dental care in a comfortable setting. As part of your comfort, we will offer our very best to ensure you get the most of your dental insurance benefits.